Book with peace of mind

City Games Event Guarantee

Weather, staffing, or last-minute unforeseen circumstances? Modify your activity for free up to 48 hours before the big day. No cancellations, we adapt.

Request a quote in 2 minutes See our formats

In reality, it looks like thisour teams in the game

Click to change direction · hold to pause

No stress

An unforeseen event never cancels your event

You're organizing a team building event in advance, and something goes wrong: disastrous weather, employees dropping out, a shifting schedule. Thanks to our organizational flexibility, you don't cancel—you adapt.

How does it work

Simple, free, in 3 steps

You book with peace of mind

Book your date with confidence: the guarantee is included with every activity, at no extra charge.

Something unexpected came up? Let us know

Up to 48 hours before D-day, a simple message to our team is enough.

We adapt at no cost

Your activity will be switched to another format or moved indoors. Your event is confirmed.

4 interchangeable formats

How to adapt to all situations

The key to the guarantee: our activities exist in several formats, and you can switch between them.

Geolocated in-person

The outdoor city scavenger hunt.

In-person

An on-site activity, both indoors and outdoors.

Hybrid

In person and remote participants joined in the same game.

Virtual

100 % remote units, for distributed teams.

What the warranty covers

Concretely

Free format change Up to 48 hours prior: switch from in-person to virtual, from outdoors to indoors.

Indoor alternative in case of bad weather, without cancellation or additional fees.

Adjustment of the number of participants up to 48 hours beforehand, in case of withdrawal.

Included for everyone, from 6 to 3000 participants, throughout Switzerland.

We answer everything

Frequently Asked Questions

Until when can I modify my activity?

Until 48 hours before the start of your business, and it's completely free. Just let our team know.

What happens in case of bad weather?

We do not postpone or cancel: we will switch your event to an indoor format or another type of activity. Discover all our formats.

What if the number of participants changes?

You can adjust the staff count up to 48 hours before the start of the activity — not the same day. Beyond that, billing is based on the confirmed number.

Does event insurance have a cost?

No. She is included free of charge in each City Games activity. Get your quote in 2 minutes.

How to activate the warranty?

Just send a quick message to your contact at City Games, up to 48 hours in advance. We'll take care of the rest.

See the full FAQ →